Where do you deliver?
LABORIE currently delivers only within our supported mainland France delivery area.
We do not currently deliver to Corsica, French overseas departments and territories, military addresses or military bases, destinations outside mainland France, or addresses that cannot be serviced by our available delivery services.
Is shipping free?
Yes. Standard shipping is free for eligible orders within our supported mainland-France delivery area.
How long does order processing take?
Orders are normally processed within 1–3 business days.
What is your order cut-off time?
Our daily cut-off is 16:00 CET/CEST.
Orders placed after 16:00 are treated as received on the next business day for processing.
Weekend and French-public-holiday orders begin processing on the next business day.
How long does delivery take?
Estimated transit time after dispatch is 3–5 business days.
Processing and transit times are separate.
Can I track my order?
Where tracking is available, tracking information will be provided after dispatch.
Can leather products vary in appearance?
Leather products may show variations in colour, grain and surface appearance.
Please refer to the individual product page for product-specific information.
How long do I have to return an order?
Eligible products may be returned within 30 calendar days after delivery.
Who pays return shipping?
LABORIE bears the return shipping cost for eligible returns.
Is there a restocking fee?
No.
Restocking fee: €0.
Do you accept exchanges?
Yes. Exchanges are accepted within the applicable return period, subject to availability.
How quickly are refunds processed?
After an eligible return has been received and approved, we process the refund within 3 business days.
How can I contact LABORIE?
LABORIE / EARL MOULIN DE LABORIE
100 Laborie
46310 Saint-Germain-du-Bel-Air
France
Email: support@laborie.shop
Customer service hours: Monday–Friday, 09:00–16:00 CET/CEST
Response time: Within 48 hours