Refund policy
This Return & Refund Policy applies to purchases made through laborie.shop.
Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, the product should be returned in its original condition, unused and with any original packaging or included components where applicable.
Proof of purchase or the relevant order number may be required.
How to Request a Return
Before sending a return, please contact us:
LABORIE
Operated by EARL MOULIN DE LABORIE
100 Laborie
46310 Saint-Germain-du-Bel-Air
France
Email: support@laborie.shop
Customer service hours: Monday–Friday, 09:00–16:00 CET/CEST
Response time: Within 48 hours
Please include your order number and the product you wish to return.
We will provide the applicable return instructions.
Return Address
Approved returns should be sent according to our return instructions to:
EARL MOULIN DE LABORIE
100 Laborie
46310 Saint-Germain-du-Bel-Air
France
Please contact us before sending a return.
Return Shipping Costs
For eligible returns, LABORIE bears the return shipping cost.
Customers should follow the return instructions provided by our customer service team.
Restocking Fee
Restocking fee: €0.
We do not charge a restocking fee for eligible returns.
Exchanges
Exchanges are accepted.
Please request an exchange within the applicable 30-calendar-day return period.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.
Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact:
Please provide your order number, a description of the issue and, where reasonably necessary, photographs showing the problem.
Where an order problem is confirmed, we will provide an appropriate solution without additional return costs to the customer.
Refunds
Once an eligible return has been received and approved, the refund will be processed within 3 business days.
Refunds are issued to the original payment method.
Your bank or payment provider may require additional time for the refunded amount to appear.
Contact
LABORIE / EARL MOULIN DE LABORIE
100 Laborie
46310 Saint-Germain-du-Bel-Air
France
Email: support@laborie.shop
Customer service hours: Monday–Friday, 09:00–16:00 CET/CEST
Response time: Within 48 hours